1. General Moving Services

• Q: What kind of moving services does Foundations Removals offer?

  • A: Foundations Removals offers a wide range of moving services including Man and Van, Collections and Deliveries, House Moves (from flats to large family homes), Commercial Moves, Student Moves, Nationwide Moves across the UK, and International Moves to EU destinations (France, Germany, Spain, and other European countries).

• Q: Do you offer local, nationwide, or international moves?

  • A: Yes, we provide services for moves across the city, across the country (nationwide in the UK), and even across the globe to various EU destinations.

• Q: Do you offer clearance / waste collection?

  • A: For waste collection, it’s £119 for up to around a 100 kg of waste, £179 for up to around 200 kg of waste, £239 for up to around 300 kg of waste, £299 for up to 400 kg of waste, and £550 for a full van load of waste. We would expect to find the waste ready for collection outside your property, preferably in the front door area. However, if you can not arrange this, then we will do this for you at the Man & Van rate, this is £59 per hour for 1 Man & Van and £75 per hour for 2 Man & Van

• Q: Is moving with Foundations Removals a stressful experience?

  • A: THE DIFFERENCE

    
    What makes us stand out? Quality! It's simple: we actually care. While some removal companies treat your belongings like they’re tossing sacks of rice into a van, we handle both you and your items with genuine care (and zero chucking involved). The moment we show up at your door, you’ll notice it.

    We really care about your things, your move, and yes, even your stress levels.
    
    We work at the perfect pace: efficient enough to get everything done on schedule, but never so rushed that your sofa collects battle scars along the way - Think steady, careful, and right on time.
    
    And here’s the real kicker: no sneaky behaviour when we arrive, no grumbling about the stairs, no drama, no games—just an honest, smooth move.

2. Pricing & Booking

• Q: How is your pricing structured for removals?

  • A: Our 3.5 Tonne LWB Luton van is charged on an hourly basis. The minimum booking time is generally 2 hours for assisted moves.

• Q: What are your hourly rates for different crew sizes?

  • A:

    • Handyman: From £20 (3 hours minimum) - Handyman Assembles and Disassembles.

    • Driver Only (Self-loading): From £40 (2 hours minimum) - customer loads/unloads.

    • 1 Man & Van (Driver): From £59 (2 hours minimum) - driver helps load/unload, with assembly/disassembly and packing/unpacking assistance.

    • Quick Move | 1 Man & Van (Driver): From £69 for up to 1 hour, then £15 every 15 minutes - driver helps load/unload, with assembly/disassembly and packing/unpacking assistance.

    • 2 Man & Van (Driver & Porter): From £75 (2 hours minimum) - two men help load/unload for a faster service, with assembly/disassembly and packing/unpacking assistance.

    • 3 Man & Van (Driver & 2 Porters): From £99 (2 hours minimum) - three men help load/unload for the fastest service, with assembly/disassembly and packing/unpacking assistance.

    • Collection & Delivery: 1 Large Item, 1 Man & Van, £69 - Up to 1 hour, then £15 every 15 minutes

    • Collection & Delivery: 1 Large Item, 2 Man & Van, £99 - Up to 1 hour, then £15 every 15 minutes Miles

• Q: Are there any additional charges for out-of-hours bookings?

  • A: Yes, bookings made outside our scheduled slots 8 a.m. - 6 p.m. will incur an additional charge of £5 per hour during weekdays, £5 per hour during Saturday and Sunday. All bookings during the Saturday and Sunday incur an additional charge of £5 per hour . The minimum booking time for these is 2 hours.

• Q: What if my pick-up or drop-off location is outside London but within the M25?

  • A: There will be a general additional charge of £2 per mile for pick-ups to destinations outside London, when distance exceeds 15 miles.

• Q: Do I need to pay for Congestion Charge or ULEZ?

  • A: Yes, to cover fees incurred by travelling in the congestion zone, there will be an additional charge of £15.00 where applicable for pick-ups or drop-offs in this area. These charges are the customer's responsibility.

• Q: Are there any extra charges for evenings, weekends, or Bank Holidays?

  • A: Yes, additional charges apply:

    • Evenings (after 6 PM): +£5/hr

    • Weekends: +£5/hr

    • Weekend Evenings (after 6 PM): +£5/hr

    • Bank Holidays: +£5/hr

    • Bank Holiday Evenings: +£5/hr

• Q: What is the charge for travel outside the M25?

  • A: Travel outside the M25 is charged at +£2 per mile.

• Q: Is insurance included in the price?

  • A: Insurance is available for assisted moves only, available on request. Insurance is not included for the "Driver Only (Self-loading)" option. You must request for insurance, you will be charged £75 for the duration of the move.

• Q: What does the "Driver Only (Self-loading)" service entail?

  • A: With this service, the customer is responsible for loading and unloading the van. No loading/unloading, assembly/disassembly or packing/unpacking assistance is provided.

• Q: What happens if I need to cancel or reschedule?

  • A: We understand plans can change. Please let us know as early as possible. Cancellations made within 2 hours of the move may incur a fee.

• Q: How do I get a quote?

  • A: To compute the cost of your move, this is your chosen rate (e.g. 1 Man & Van at £59 per hour, or 2 Man & Van at £75 per hour), multiplied by the length of the move and *other factors.

    Guidance on how long your move may take:

    Room Move: 1–2 hours (1 mover)

    Studio Apartment: 2–4 hours (1–2 movers)

    1-Bedroom Apartment: 3–5 hours (2 movers)

    2-Bedroom House or Flat: 4–6 hours (2 movers)

    3-Bedroom House: 6–8 hours (2 movers, possibly 2 trips)

    4-Bedroom House: 8–10 hours (2 movers, possibly 2 vans or multiple trips)

    5-Bedroom House: Full day (10–12+ hours) (2 - 3 movers, Luton or multiple vans)

    *Other factors: Bookings made outside our scheduled slots 8 a.m. - 6 p.m. will incur an additional charge of £5 per hour. All bookings during the Saturday and Sunday incur an additional charge of £5 per hour . Moves with flights of stairs incurr an additional fee of £5 per flight of stairs

• Q: What about Loading, how long with this take?

  Q: How long does it take to load or offload a box from different floors?

  A: Loading or offloading a box typically takes 15–20 seconds from the ground floor, 25–35 seconds from the 1st floor, 35–60 seconds from the 2nd floor, 1–1.5 minutes from the 3rd floor, and 1.5–2 minutes from the 4th floor, with time increasing due to stairs and fatigue.

  Q: How long does it take to load or offload different types of sofas?

  A: An armchair usually takes 1–5 minutes, a 2-seater sofa around 3–10 minutes, a 3-seater sofa about 5–18 minutes, a corner or L-shaped sofa roughly 10–35 minutes, and a recliner sofa around 6–25 minutes, depending on floor level, access, and whether parts can be separated. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a TV stand?

  A: A small TV stand typically takes 2–3 minutes, a medium TV stand around 3–6 minutes, and a large or solid-wood TV stand about 6–9 minutes, with extra time for stairs or wrapping. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a TV?

  A: A small TV (up to 40”) takes about 1–2 minutes, a medium TV (40–55”) around 2–4 minutes, a large TV (55–70”) roughly 3–6 minutes, and a very large TV (70”+) about 5–7 minutes, depending on protection and access. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a dining table (including dismantling)?

  A: A small dining table takes 4–8 minutes if moved whole or 8–12 minutes if dismantled, a medium table around 6–12 minutes whole or 12–18 minutes dismantled, and a large table roughly 10–18 minutes whole or 18–25 minutes with dismantling and reassembly. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload dining table chairs?

  A: Dining chairs usually take 1–2 minutes per chair, meaning 4 chairs take about 4–8 minutes, 6 chairs about 6–12 minutes, and 8 chairs roughly 8–18 minutes, with extra time for stairs or wrapping. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a bookcase?

  A: A small bookcase typically takes 3–5 minutes, a medium bookcase around 5–10 minutes, and a large or tall bookcase about 10–18 minutes, with dismantling adding 6–10 minutes if required. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a washing machine?

  A: A washing machine usually takes 6–12 minutes from the ground floor, 9–12 minutes from the 1st floor, 12–15 minutes from the 2nd floor, and 15–18 minutes from the 3rd floor, assuming it is already disconnected and secured. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a tumble dryer?

  A: A tumble dryer typically takes 5–8 minutes from the ground floor, 7–10 minutes from the 1st floor, 9–13 minutes from the 2nd floor, and 12–15 minutes from the 3rd floor, depending on access and preparation. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload a fridge, deep freezer, or stove?

  A: A fridge or fridge-freezer generally takes 7–14 minutes, a deep freezer about 6–12 minutes, and a stove or cooker roughly 6–12 minutes, with additional time for stairs, door securing, or wrapping. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload different types of beds (including reassembly)?

  A: A single or small double bed takes 6–10 minutes dismantled or 12–16 minutes with dismantling and reassembly, a double or king bed around 8–12 minutes dismantled or 16–20 minutes with reassembly, an ottoman bed about 12–16 minutes dismantled or 20–25 minutes with reassembly, a divan bed 6–8 minutes in pieces or 10–14 minutes with reassembly, and bunk or high-sleeper beds around 16–20 minutes dismantled or 25–30 minutes including reassembly. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload different types of mattresses?

  A: A single mattress usually takes 1–2 minutes, a double mattress around 2–3 minutes, a king or super-king mattress about 3–5 minutes, and heavy memory-foam mattresses roughly 4–6 minutes, with stairs adding a small amount of extra time. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload different types of wardrobes?

  A: A single-door wardrobe typically takes 6–10 minutes whole or 12–18 minutes with dismantling and reassembly, a double wardrobe around 9–15 minutes whole or 18–27 minutes with reassembly, and a large or sliding-door wardrobe about 15–25 minutes whole or 27–45 minutes dismantled and reassembled, depending on construction and access. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

  Q: How long does it take to load or offload drawers and bedside tables?

  A: A bedside table usually takes 1–3 minutes, a small chest of drawers about 3–6 minutes, a medium chest around 5–9 minutes, and a large or tall chest of drawers roughly 9–15 minutes, with extra time if wrapping or stairs are involved. Add 1 minute from the 1st floor, 2seconds from the 2nd floor, 3 minutes from the 3rd floor, and 4 minutes from the 4th floor, with time increasing due to stairs and fatigue

• Q: How much notice do I need to give to book a removal?

  • A: We recommend booking at least 1–2 days in advance, especially during weekends or busy periods. However, we accept same-day bookings with as little as an hour’s notice.

3. Services Details

• Q: What is a "Man and Van" service best suited for?

  • A: Our Man and Van service is ideal for smaller moves or when you need extra hands for your relocation.

• Q: Can you help with single item collections and deliveries?

  • A: Yes, we offer collections and deliveries for furniture, appliances, or single items at a competitive price, whether you need local collections, same-day deliveries, or door-to-door transport across the UK. We charge £99 per single large item - 2 Man & Van, and £69 per single large item - 1 Man & Van for a maximum of 15 Miles and up to 1 hour. After 15 Miles, you will be charged £2 Per Mile.

• Q: Do you offer packing services?

  • A: Yes, we offer comprehensive packing services, including:

    • Full Packing Service: We pack your entire property.

    • Part Packing Service: We help with specific rooms or items (e.g., kitchen, delicate items).

    • Fragile-Only Packing: Our experts handle breakables like glassware, artwork, and electronics.

    • Unpacking Service: We can help you unpack and place items in your new property.

• Q: Do you supply packing materials?

  • A: Yes, we supply durable, reliable packing materials including various sizes of boxes (small, medium, large, archive, wardrobe), protective materials (bubble wrap, foam wrap, stretch film, packing paper), furniture/mattress covers, and tapes/tools. These are available to purchase separately.

    Boxes

    • Small Box – £3.95
      Great for books, tools, and small items

    • Medium Box – £4.95
      Ideal for kitchenware, shoes, and toys

    • Large Box – £5.95
      Best for bedding, clothing, or bulky but light items

    • Archive Box – £5.95
      Perfect for documents and files

    • Wardrobe Box – £13.25
      Includes rail to hang clothing wrinkle-free

    Protective Materials

    • Bubble Wrap – £0.98/meter

    • Foam Wrap – £1.29/meter

    • Stretch Film (Pallet Wrap) – £8.98/roll

    • Packing Paper (Acid-Free) – £16.98/ream (480 sheets)

    Furniture & Mattress Covers

    • Armchair Cover – £7.98

    • Two-Seater Sofa Cover – £8.98

    • Three-Seater Sofa Cover – £9.98

    • Single Mattress Cover – £7.98

    • Double Mattress Cover – £8.98

    • King Size Mattress Cover – £9.98

    Tapes & Tools

    • Fragile Tape – £1.98

    • Brown Packing Tape – £1.98

• Q: Can you provide guidance on how many packing materials I might need?

  • A: Studio Apartment: You’ll typically need around 5 small boxes, 5 medium boxes, and 5 large boxes. Around 10 meters of bubble wrap and 1 ream of packing paper should be sufficient. Plan for 6 rolls of tape, 1 tape dispenser gun, and a roll of stretch film.

    1-Bedroom Apartment: For a slightly larger space, we recommend 10 small boxes, 5 medium boxes, and 5 large boxes. Use about 20 meters of bubble wrap and 1 ream of packing paper. You’ll need 6 rolls of tape, a tape gun, and a roll of stretch film.

    2-Bedroom House: Expect to use 10 small boxes, 10 medium boxes, and 5 large boxes. Around 30 meters of bubble wrap and 2 reams of packing paper are advised, along with 6 rolls of tape. Add 3 wardrobe boxes and furniture covers for extra protection.

    3-Bedroom House: You’ll likely require 15 small boxes, 10 medium boxes, and 10 large boxes. Use 40 meters of bubble wrap, 2 reams of packing paper, and 12 rolls of tape. Be sure to have sofa and mattress covers on hand as well.

    4-Bedroom House: Prepare for 15 small boxes, 15 medium boxes, and 10 large boxes. You’ll want about 50 meters of bubble wrap, 3 reams of packing paper, and 12 rolls of tape. Include 6 wardrobe boxes and the necessary furniture and mattress covers.

    5-Bedroom House: For larger moves, plan on 20 small boxes, 15 medium boxes, and 15 large boxes. Approximately 60 meters of bubble wrap, 3 reams of packing paper, and 18 rolls of tape should be sufficient. You’ll also need multiple covers for sofas, mattresses, and a complete packing kit to ensure everything is secure.

• Q: Do you offer assembly and disassembly services?

  • A: Yes, our skilled team can assist with furniture assembly and disassembly. This service is included with 1-man, 2-man, and 3-man assisted moves.

• Q: Do you offer other handyman services besides assembly/disassembly?

  • A: Yes, our handyman services include wall mounting (TVs, shelves, mirrors), curtain and blind installation, minor repairs and maintenance, picture hanging, and fixture installation. We charge £20 per hour for handyman services as a standalone service. The usual rates apply when assembly and disassembly are performed as part of the move.

• Q: Can passengers travel in the van with the movers?

  • A: Yes, our vans have two passenger seats available when you book 1 Man & Van, 1 passenger seat when you book 2 Man & Van, and no passenger seats when you book 3 Man & Van.

• Q: Are stairs included in the standard service?

A: Up/down stairs carrying will incur an additional charge of £5 per floor/hour

• Q: Instead of a variable rate per hour, can I pay a fixed price (one price for the entire move that will not change depending on the length of the move)?

  • A: Yes of course, you will need to provide us with a full itinerary (please provide as with as much information as possible such as number of boxes and bags, as well as all the furniture). You will also need to provide us with the size of the house (e.g. room, studio, 3-bedroom house) you are moving from in addition to the full pick up and drop off address.

    We will then use the move duration estimate with an additional 20% time allocations:

    Room Move: 1–2 hours (1 mover)

    Studio Apartment: 2–4 hours (1–2 movers)

    1-Bedroom Apartment: 3–5 hours (2 movers)

    2-Bedroom House or Flat: 4–6 hours (2–3 movers)

    3-Bedroom House: 6–8 hours (3 movers, possibly 2 trips)

    4-Bedroom House: 8–10 hours (3 movers, possibly 2 vans or multiple trips)

    5-Bedroom House: Full day (10–12+ hours) (3–4 movers, Luton or multiple vans)

4. Van & Capacity

• Q: What type of van do you use for removals?

  • A: We operate reliable 3.5 Tonne LWB Luton Vans.

• Q: What is the capacity of your Luton Vans?

  • A: Our Luton Vans have a generous 17 cubic meters (632 cubic feet) of loading space and are equipped with a tail lift. They comfortably accommodate the contents of a typical 2 to 3-bedroom home.

• Q: What kind of items can fit in your Luton Vans?

  • A: Our vans are ideal for transporting larger household items like sofas, king-size beds, wardrobes, washing machines, and tall fridge-freezers. They can also hold up to 60-70 standard moving boxes or around 45-50 large suitcases.

• Q: What are the internal and external dimensions of your vans?

  • A:

    • Inside: Length: 4.00m (13.12ft), Height: 2.05m (6.72ft), Width: 1.98m (6.52ft)

    • Outside: Length: 6.97m (22.8ft), Height: 3.42m (11.20ft), Width: 2.26m (7.41ft)

• Q: What is the payload capacity of your vans?

  • A: Our vans have a payload capacity of 1200 kg (2645 lb).

5. Move Duration & Factors Affecting It

• Q: How long does a typical move take?

  • A: Move times vary, but here are average estimates:

    • Room Move: 1–2 hours (1 mover)

    • Studio Apartment: 2–4 hours (1–2 movers)

    • 1-Bedroom Apartment: 3–5 hours (2 movers)

    • 2-Bedroom House or Flat: 4–6 hours (2–3 movers)

    • 3-Bedroom House: 6–8 hours (3 movers, possibly 2 trips)

    • 4-Bedroom House: 8–10 hours (3 movers, possibly 2 vans or multiple trips)

    • 5-Bedroom House: Full day (10–12+ hours) (3–4 movers, Luton or multiple vans)

• Q: What factors can affect the duration of my move?

  • A: Several factors can impact move duration:

    • Packing Status: Fully packed homes move much faster.

    • Stairs/Elevators: Lack of lift access or long carry distances increase time.

    • Disassembly/Reassembly: Furniture requiring dismantling adds time.

    • Traffic & Distance: Inner-city moves during rush hours can cause delays.

    • Last-Minute Changes: Not having everything ready can quickly extend your moving time.

6. Booking Tips

• Q: How do I choose the right number of movers for my needs?

  • A:

    • 1 Man & Van: Best for smaller moves with light assistance.

    • 2 Men & Van: Recommended for faster, full-service removals including stairs and heavy lifting.

    • 3 Men & Van: For the fastest service possible.

    • Self-Loading: Choose this if you prefer to handle loading/unloading yourself and save on cost.

• Q: What areas do you cover?

  • A: We can reach most parts of London within One (1) Hour. We can be anywhere in the UK with 1 days' notice, sometimes sooner

FREQUENTLY ASKED QUESTIONS